# Acme: working notes
Owner: Sam. Champion on their side: Dana (VP Ops). Procurement contact: Luis.
Priya covers engineering questions until the 18th, then Marco.
## Where we are
Acme want 120 seats for the ops team, growing to 300 by Q2. They asked for
annual billing and a 30-day pilot. We agreed a pilot on the ops team only,
with a written success criterion: 80% weekly active in the pilot group.
Dana pushed back hard on the list price on the first call. We walked
through the volume ladder and landed on 40 per seat for the first year,
with a review at renewal. The renewal is in March. No further discount
unless they commit to 300 seats up front, which they will not do this year.
Legal wants our DPA signed before the pilot starts. Luis will route it.
The commercial terms are still due to them; Sam said Friday.
## Timeline
Kick-off is set for October 1. Dana wants the ops team live in the first
week; Priya says a two-week import window is realistic for their Confluence
export. Start moved once already (from September 15) when procurement
slipped, so do not promise a date without checking the sprint board first.
## Technical
Acme run their own Postgres already and asked whether we could share it.
No: one writer per brain is the whole point; a shared writer is the lock
class we removed. We chose Postgres over Mongo on 12 August for the control
plane for that reason: one writer, no lock class, and the migrations are
plain SQL the auditors can read.
SSO through Okta, groups mapped to branches. They asked about audit export;
we said the account endpoint gives them rows, not estimates.
## People
Dana (VP Ops): the champion. Direct, hates surprises, reads everything.
Luis (procurement): slow, fair, needs the DPA before anything else.
Marco (their eng lead): sceptical about import quality; wants to see the
Confluence run on real pages before he signs off.
## Open questions
- Does the 40 per seat hold if they come in under 120 seats?
- Who owns the Okta group mapping on their side?
- Can we show Marco a real import before the pilot instead of a slide?
## Call log
- 12 Aug: internal: database decision (see Technical).
- 20 Aug: Dana intro call; she is the champion.
- 28 Aug: pricing call with Dana and Luis; landed the number above.